If you feel a defect exists, contact us immediately.

Returns & Exchange

All products are checked thoroughly before shipping out. As such, all products are free from visible defects when they leave our warehouse facilities. However, if for any reason you’re not completely satisfied with your order, you can exchange it for another item (please read the conditions below).

1. a manufacturing defect that cannot be fixed or resolved
2. wrong item shipped (for online purchases)

Online exchange

Please contact us at vampus 2006 @ gmail com  and provide the order reference number and model no. of the items you want to return. 

Step 1: Contact us at vampus 2006 @ gmail com and provide the order reference number and model no. of the items you want to return. 

Step 2: Pack the unwanted item(s) into its original box with packing materials to prevent damage. Please read the terms & conditions for items to include in the package and how to pack ukuleles.

Step 3: Ship the parcel by your preferred courier service.

Step 4: Email us the tracking number after you have shipped the item(s).

Step 5: Make payment via our emailed invoice link for the shipping of your new item(s) and any additional cost for the new item(s).

We will inspect your item(s) when we receive it/them and your exchange will be processed within 5 business days of receipt.

We reserve the right to return the item(s) to the sender if the returned item(s) is/are received either damaged through shipping or deemed not in its original condition.

General terms and conditions for returns/exchanges

1. All returns and exchanges must be made within 30 days after you have received your merchandise from us. Please contact us at vampus 2006 @ gmail com to arrange for returns/exchanges.
2. Merchandise returned must be returned in the original (brand new) condition, showing no signs of wear, pick scratches, scratches from belt-buckle or jewelry, dings, scrapes, chips, or cracks.
3. All returns must include the original invoice, be packed in the original packaging including all original tags, instruction manual (if any), warranty cards (if any), free accessories (if any), free gifts or vouchers (if any) and the exchange form issued to you. Your exchange will not be processed if you fail to produce the required items. 
4. No refund will be given for exchanges where the value of the new item is lower than the original item.
5. The following items are returnable only if defective, unopened or unused: books, CDs, DVDs, strings, wind instruments, strings, electronics, and polishing cloths. If defective, these items will only be exchanged for same product.
6. The following items are returnable only if defective, unopened or unused: books, CDs, DVDs, strings, wind instruments, strings, electronics, and polishing cloths. If defective, these items will only be exchanged for same product.
7. Made-to-order ukuleles are not returnable, or exchangeable. Any ukulele that has been modified eg. strap button or pickup installed are not returnable/exchangeable.
8. The full credit amount will take into account the state of the goods resulting from the consumer’s use. If goods show signs of wear and tear, UM reserved the right to refund only a percentage of the full amount to the customer.